Privacy Policy

This Privacy Policy describes how Hangry Joe's ("we," "us," "our," or "the Company") collects, uses, discloses, and protects your personal information when you visit our website at new-hangryjoes.rest, place orders, use our digital services, or otherwise interact with us. We are committed to protecting your privacy and handling your data in an open and transparent manner.

Please read this Privacy Policy carefully. By accessing or using our website, placing an order, or otherwise engaging with our services, you acknowledge that you have read, understood, and agree to the practices described in this policy. If you do not agree with this policy, please discontinue use of our services immediately.

We operate in the United States and comply with all applicable federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable consumer protection statutes.

1. About Hangry Joe's

Hangry Joe's is a food service business operating in the United States. We offer food products, online ordering, delivery services, and related customer support through our website and other channels. When you interact with any of our services, you may provide us with personal information that we process in accordance with this Privacy Policy.

2. Information We Collect

We collect various categories of information from and about our users and customers. This includes information you provide directly to us, information collected automatically when you use our services, and information obtained from third parties.

2.1 Personal Information You Provide Directly

When you interact with Hangry Joe's — whether by creating an account, placing an order, signing up for our newsletter, contacting customer support, or participating in a promotion — you may provide us with personal information such as:

• Identity Information: Your full name, username, or similar identifier.
• Contact Information: Email address, telephone number, delivery address, and billing address.
• Account Credentials: Username and password if you create an account on our website.
• Order Information: Details about the food items you order, special instructions, dietary preferences, and purchase history.
• Payment Information: Credit or debit card numbers, billing details, and other financial information. Note: We do not store full payment card numbers on our systems. Payments are processed by certified third-party payment processors.
• Communications: Any messages, feedback, reviews, survey responses, or other content you send to us or post through our platform.
• Marketing Preferences: Your preferences for receiving promotional communications from us.

2.2 Information Collected Automatically

When you access or use our website, certain information is collected automatically through cookies, web beacons, log files, and similar tracking technologies. This includes:

• Usage Data: Pages visited, links clicked, time spent on pages, referring URLs, and navigation paths through our website.
• Device Information: IP address, browser type and version, operating system, device type (mobile, desktop, tablet), screen resolution, and device identifiers.
• Location Data: General geographic location derived from your IP address. If you grant permission, we may collect more precise location data to facilitate delivery services.
• Log Data: Server logs including the date and time of your visit, pages viewed, and other diagnostic data.
• Cookie Data: Data collected through cookies and similar tracking technologies (see Section 8 for more details).
• Transaction Metadata: Time and date of transactions, order frequency, and order values.

2.3 Information from Third Parties

We may receive information about you from third-party sources, which we may combine with information we already hold about you. These sources include:

• Delivery Partners: Third-party delivery platforms and logistics providers who help fulfill your orders.
• Payment Processors: Information related to the confirmation and status of your payments.
• Analytics Providers: Aggregated usage and behavioral data from analytics services such as Google Analytics.
• Social Media Platforms: If you interact with our social media pages or use a social login option, we may receive profile information from those platforms in accordance with their own privacy policies.
• Advertising Networks: Information to help us deliver relevant advertising.
• Fraud Prevention Services: Data used to verify identities and prevent fraudulent transactions.

2.4 Information We Do Not Collect

Unless strictly necessary and disclosed separately, we do not intentionally collect sensitive personal information such as government-issued identification numbers (e.g., Social Security Numbers), health or medical information, biometric data, or financial account login credentials.

3. How We Use Your Information

We use the information we collect for a variety of lawful business purposes. Below is a comprehensive explanation of how your data is used:

3.1 Service Provision and Order Fulfillment

• Processing and completing your food orders and transactions.
• Facilitating delivery or pickup arrangements.
• Sending you order confirmations, receipts, and status updates.
• Managing your account and providing customer support.
• Personalizing your experience, including remembering your preferences and past orders.

3.2 Communications

• Responding to your inquiries, complaints, and feedback.
• Sending administrative communications, such as updates to our policies or changes to our menu and services.
• Sending you promotional offers, newsletters, and marketing communications, where you have opted in or where we have a legitimate interest to do so and applicable law permits.
• Conducting surveys and collecting feedback to improve our services.

3.3 Analytics and Service Improvement

• Analyzing how our website and services are used to improve functionality, user experience, and design.
• Monitoring and analyzing trends, usage patterns, and order data to better understand our customers' needs.
• Developing new features, menu items, and services based on customer behavior and preferences.
• Performing internal research, reporting, and business analytics.

3.4 Marketing and Advertising

• Displaying personalized advertisements on our website and third-party platforms based on your browsing behavior and order history.
• Measuring the effectiveness of our marketing campaigns.
• Retargeting users who have previously interacted with our website.

3.5 Legal, Safety, and Compliance

• Complying with applicable federal and state laws, regulations, and legal processes.
• Enforcing our Terms of Service and other agreements.
• Detecting, preventing, and investigating fraudulent activity, unauthorized access, security incidents, and other illegal activities.
• Protecting the rights, property, and safety of Hangry Joe's, our customers, and the public.
• Responding to lawful requests from law enforcement and regulatory authorities.

3.6 Legal Basis for Processing (Where Applicable)

Where required by law, we rely on the following legal bases for processing your personal information:

• Contract Performance: Processing necessary to fulfill your orders and provide our services.
• Legitimate Interests: Processing for our business operations, fraud prevention, and service improvement.
• Legal Obligation: Processing required to comply with applicable laws.
• Consent: Where you have provided explicit consent, such as for marketing emails or non-essential cookies.

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the circumstances described below. California residents should note that under the CCPA/CPRA, certain types of data sharing may constitute a "sale" or "sharing" for cross-context behavioral advertising purposes; please see Section 10 for your California-specific rights.

4.1 Service Providers

We work with trusted third-party service providers who perform functions on our behalf. These providers are contractually obligated to use your information only for the purposes for which it was disclosed and to maintain appropriate security standards. Categories of service providers include:

• Payment processors and financial institutions
• Delivery and logistics partners
• Cloud hosting and data storage providers
• Email and SMS communication platforms
• Analytics and website performance tools
• Customer relationship management (CRM) software
• Fraud detection and cybersecurity services
• Marketing and advertising technology providers

4.2 Business Transfers

In the event of a merger, acquisition, sale of assets, reorganization, or other business transaction, your personal information may be transferred to the successor entity. We will notify you of any such change in ownership or control of your personal information as required by law.

4.3 Legal and Regulatory Disclosures

We may disclose your personal information to government authorities, law enforcement agencies, or other third parties when we believe disclosure is necessary or appropriate to:

• Comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
• Enforce our policies and agreements.
• Protect the rights, property, or safety of Hangry Joe's, our users, or the public.
• Respond to claims that any content posted on our website violates the rights of third parties.

4.4 With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so, such as when you participate in a joint promotion or contest with a partner brand.

4.5 Aggregated and De-Identified Data

We may share aggregated, anonymized, or de-identified data that cannot reasonably be used to identify you with third parties for research, analytics, marketing, or other business purposes.

5. Data Security

The security of your personal information is a top priority at Hangry Joe's. We implement a range of technical, administrative, and physical safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

5.1 Security Measures

• Encryption: We use industry-standard SSL/TLS encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions. We use role-based access controls and authentication protocols.
• Payment Security: We do not store full payment card information on our servers. Payment processing is handled by PCI-DSS compliant third-party processors.
• Regular Security Audits: We conduct regular reviews of our security practices, systems, and infrastructure.
• Data Minimization: We collect only the information necessary for the stated purposes.
• Incident Response: We have procedures in place to detect, report, and investigate data breaches or security incidents. We will notify affected users as required by applicable law.

5.2 Your Responsibility

While we take every reasonable precaution to protect your data, no internet transmission or electronic storage system is 100% secure. You are responsible for maintaining the confidentiality of your account credentials. Please notify us immediately at [email protected] if you suspect unauthorized access to your account.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The following general retention guidelines apply:

When personal information is no longer required for its stated purpose or legal obligations, we will securely delete, anonymize, or aggregate it so that it can no longer be associated with you.

7. Your Privacy Rights

Depending on your location and applicable law, you may have various rights regarding your personal information. We are committed to honoring these rights and making it easy for you to exercise them.

7.1 General Rights Available to All Users

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain legal exceptions (e.g., where we are required to retain data for legal compliance).
• Right to Opt Out of Marketing: You may opt out of receiving promotional communications from us at any time by clicking the "unsubscribe" link in any marketing email or by contacting us directly.
• Right to Data Portability: Where technically feasible, you may request that we provide your personal information in a structured, commonly used, machine-readable format.

7.2 How to Exercise Your Rights

To exercise any of your privacy rights, please contact us using the details below. We will respond to your request within the timeframe required by applicable law (generally within 45 days, with a possible extension of an additional 45 days where necessary).

7.3 Non-Discrimination

We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge you different prices, provide a different level or quality of service, or suggest that you will receive a different level of service as a result of exercising your privacy rights.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising. Cookies are small text files stored on your device by your web browser at our request.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the operation of our website. These allow you to navigate the site and use its features, such as accessing your shopping cart or account.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously.
• Functionality Cookies: Remember your preferences and settings, such as your location or language, to provide a more personalized experience.
• Targeting and Advertising Cookies: Used to deliver advertisements relevant to your interests and to measure the effectiveness of advertising campaigns.

8.2 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse cookies or alert you when cookies are being sent. You may also opt out of interest-based advertising through the Network Advertising Initiative (NAI) at optout.networkadvertising.org or the Digital Advertising Alliance (DAA) at optout.aboutads.info.

For detailed information about the cookies we use and your choices, please refer to our Cookie Policy available on our website.

9. Children's Privacy

Hangry Joe's services are intended for individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13, or in some contexts, under the age of 18.

If we become aware that we have inadvertently collected personal information from a child under the age of 13 without verifiable parental consent, we will take immediate steps to delete that information from our records. If you believe we may have collected information from a child, please contact us immediately at [email protected].

We comply with the Children's Online Privacy Protection Act (COPPA) and do not target our services to minors. Parents or guardians who believe their child has provided us with personal information without their consent should contact us at the address below so we can take appropriate action.

10. California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023. This section supplements the information in this Privacy Policy and applies solely to California residents.

10.1 Categories of Personal Information Collected

In the preceding 12 months, we have collected the following categories of personal information from California consumers:

10.2 California Consumer Rights

California residents have the following rights under CCPA/CPRA:

• Right to Know: You have the right to request that we disclose the categories and specific pieces of personal information we have collected, used, disclosed, and sold or shared about you.
• Right to Delete: You have the right to request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You have the right to request correction of inaccurate personal information we maintain about you.
• Right to Opt Out of Sale/Sharing: You have the right to opt out of the sale of your personal information or the sharing of your personal information for cross-context behavioral advertising purposes.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to certain permitted purposes.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

10.3 Submitting a California Privacy Request

To submit a CCPA/CPRA request, please contact us at [email protected]. We will verify your identity prior to processing your request. You may designate an authorized agent to make a request on your behalf; we may require proof of authorization before processing such requests.

11. International Data Transfers

Hangry Joe's is headquartered and operated in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where our servers and service providers are located. Data protection laws in the United States may differ from those in your country of residence.

By using our services, you acknowledge and consent to the transfer of your information to the United States and its processing in the United States. We take steps to ensure that any international transfers of personal information are handled with appropriate safeguards, consistent with applicable law.

We work with service providers and partners who may process data in other countries. Where required by law, we implement standard contractual clauses or other approved transfer mechanisms to ensure adequate protection of your personal information during such transfers.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, and services that are not operated by Hangry Joe's. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party websites you visit. We are not responsible for the privacy practices or content of those sites, and we have no control over how third parties collect, use, or share your information.

Third-party services that may be integrated with our website include payment gateways, social media platforms, delivery tracking systems, and advertising networks. Each of these services operates under its own privacy policy.

13. FTC Act Compliance and Consumer Protection

Hangry Joe's is committed to complying with the Federal Trade Commission Act (FTC Act) and the FTC's regulations and guidelines regarding consumer privacy, data security, and unfair or deceptive trade practices. We will not engage in any deceptive or unfair practices with respect to the collection, use, or disclosure of your personal information.

Our data practices are designed to be transparent, honest, and consistent with the representations made in this Privacy Policy. If we make material changes to how we use your personal information, we will notify you in advance and, where required, obtain your consent.

14. Do Not Track Signals

Some web browsers may transmit "Do Not Track" (DNT) signals to websites. Because there is no universal standard for how companies should respond to DNT signals, our website does not currently respond to browser-initiated DNT signals. We will continue to monitor developments in DNT standards and update our practices accordingly.

California residents may use the Global Privacy Control (GPC) signal to opt out of the sale or sharing of their personal information. We honor GPC signals from California users consistent with the requirements of CPRA.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this policy and post the revised policy on our website. If we make material changes to this policy — particularly with respect to how we collect, use, or share your personal information — we will provide prominent notice on our website or notify you directly by email (if we have your email address on file).

Your continued use of our website and services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically to stay informed about how we protect your information.

16. Filing a Complaint with a Data Protection Authority

If you believe that we have not handled your personal information in accordance with applicable privacy laws, you have the right to file a complaint with the appropriate regulatory authority.

16.1 Federal Trade Commission (FTC)

For complaints related to unfair or deceptive data practices under the FTC Act, you may contact the Federal Trade Commission:

• Website: www.ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

16.2 California Privacy Protection Agency (CPPA)

California residents may file complaints related to CCPA/CPRA violations with the California Privacy Protection Agency:

• Website: cppa.ca.gov
• Address: California Privacy Protection Agency, 2101 Arena Boulevard, Sacramento, CA 95834

16.3 State Attorneys General

Residents of other states may also have the right to file privacy complaints with their state Attorney General's office. We encourage you to consult your state's consumer protection resources for more information.

Before filing a formal complaint, we encourage you to contact us directly so we can attempt to resolve your concern promptly and informally.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to contact us. We are committed to addressing your inquiries in a timely and thorough manner.

When contacting us about a privacy matter, please include the following information to help us process your request efficiently:

• Your full name
• Your email address (associated with your account, if applicable)
• A clear and specific description of your request or concern
• Any relevant account or order information that may help us locate your data

We will acknowledge receipt of your request promptly and respond within the timeframe required by applicable law. We may need to verify your identity before we can fulfill your request to protect the security and privacy of your personal information.